0. OBJECT
These General Conditions regulate the acquisition of the products offered on the website www.grupxativa.com owned by ARROSERIA XÀTIVA BCN 1943, S.L. (hereinafter, GRUP XÀTIVA).
The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products.
These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products offered.
1. IDENTIFICATION
GRUP XÀTIVA, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:
2. COMMUNICATIONS
To communicate with us, we offer you different means of contact that we detail below:
All notifications and communications between users and GRUP XÀTIVA will be considered effective, for all purposes, when they are made through any of the means detailed above.
3. PRODUCTS
The products offered, together with their main characteristics and their price appear on the screen.
GRUP XÀTIVA reserves the right to decide, at any time, the products and/or services offered to Clients. In this way, GRUP XÀTIVA may, at any time, add new products and/or services to those currently offered. Likewise, GRUP XÀTIVA reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.
All this without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER, GRUP XÀTIVA granting the interested party a User name and a password, which will personally identify and enable them to have access to products.
Once inside www.grupxativa.com and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and particular conditions set forth in www.grupxativa.com.
4. AVAILABILITY AND SUBSTITUTION
PRODUCTS
GRUP XÀTIVA intends to guarantee the availability of all the products that are advertised through www.grupxativa.com. However, in the event that any requested product is not available or if it is out of stock, the client will be informed Yes, through the means provided by the client as soon as possible.
If the product is not available, and the consumer has been informed of this, GRUP XÀTIVA may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it, exercising their right of withdrawal and termination of the contract.
In the event of unavailability of all or part of the order, and the rejection of replacement products by the customer, the previously paid refund will be made Yes, by bank transfer
If GRUP XÀTIVA is unjustifiably delayed in returning the amounts paid, the consumer may claim double the amount owed.
5. PURCHASE AND/OR CONTRACTING PROCESS
To make any purchase at www.grupxativa.com it is necessary for the customer to be of legal age.
Likewise, it is recommended that the customer print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt receipt sent by GRUP XÀTIVA by email.
BILLING
Together with your order, you will receive the corresponding invoice.
For this purpose, the client consents that said invoice be sent to him in electronic format. The client will receive it by email, in PDF format. You may, at any time, revoke this consent by sending an email: comunicacion@grupxativa.com to receive the paper invoice.
6. DELIVERY PRODUCTS
The order will be delivered to the address designated by the customer at the time of contracting through Deliverum.
To solve any problem with receiving your order at home, please contact them directly (Deliverum): 933 300 303
FORMS AND DELIVERY TIMES
1. Transportation:
Arrosseria Xàtiva undertakes to deliver the product at the stipulated time in the restaurant, but it is not responsible for the distribution made by an external and unrelated company with which it has reached an agreement for it.
Arrosseria Xativa always recommends that the client come to pick it up at the premises since: Delivery and arrival time at your home are guaranteed by the client himself.
In the event that the order is greater than 200 euros and sufficiently in advance: Arrosseria Xàtiva would study the possibility of doing the transport with its own van (consult this possibility in reserves@grupxativa.com).
7. PRICES, EXPENSES AND TAXES
The prices of the products that are collected in www.grupxativa.com will be expressed in euros unless otherwise stated and will be guaranteed during the validity period of the same, except for printing errors and whatever the destination of the order.
PRODUCTS
The final prices of all products (and, where appropriate, the final prices per unit of measure, when required) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear on the catalog of www.grupxativa.com.
Product prices may change at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchase process before he formalizes his acceptance.
8. METHODS OF PAYMENT
We put at your disposal these forms of payment local collection:
By credit card** or bizum (600 411 309) in advance or at the same location with credit card, bizum or in cash.
*Note: €10 down payment per container will be charged, amount that will be returned upon delivery. One week time to return it.
**Grup Xàtiva guarantees all the security related to payment by credit card. Your data will not be stored and will be deleted as soon as the authorized transaction is completed.
We put at your disposal these Deliverum payment methods:
By credit or debit card
You can make the payment immediately through our Bank’s secure SS.L. payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.
9. RETURN AND WITHDRAWAL POLICY
As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.
This right of withdrawal is not applicable, among others, to:
PRODUCTS
The customer will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform GRUP XÀTIVA of their desire to withdraw from the contract.
Withdrawal implies that GRUP XÀTIVA will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the client for payment (provided that the product purchased is not within the exceptions listed above).
During this period, the consumer will notify the employer of his decision to withdraw from the contract by filling out the form at the end of this document and sending it to the email address of GRUP XÀTIVA.
GRUP XÀTIVA will communicate to the consumer in a durable medium an acknowledgment of receipt of said withdrawal.
To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.
Once we receive your request, we will contact the customer to indicate the details of the return.
The entrepreneur will bear the costs of returning the goods.
10. WARRANTY
Consumable products, deficiencies caused by improper use or manipulation, connection to the electrical network other than that indicated, incorrect installation or defects derived from any external cause are excluded from the guarantees.
They can contact:
OBSERVATIONS
Collection and shipping costs to be paid by the customer.
11. LIABILITY AND EXEMPTION OF LIABILITY
The consumer and user has the right to repair the product, to replace it, to reduce the price or to terminate the contract, as established in Chapter II Tit. IV Book II of the General Law for the Defense of Consumers and Users.
If the product does not conform to the contract, the consumer may choose between repairing or replacing the product, both being free of charge for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products. and the purpose for which they were intended.
If the repair is completed and the product delivered, it is still not in accordance with the contract, the consumer may demand its replacement, the price reduction or the termination of the contract.
12. CUSTOMER SERVICE AND CLAIMS
To file any complaint or claim with GRUP XÀTIVA, the client must contact the customer service department either at the telephone number 933221058, or through the email address comunicacion@grupxativa.com.
Pursuant to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/
13. APPLICABLE LAW
The present conditions will be governed by current Spanish legislation.
The language used will be Spanish.
